Goals

This course will prepare you to:

• Effectively run an SAP Cloud for Customer project using SAP best practices
• Translate customer business needs to best practice business scenarios
• Create the relevant organizational structure
• Successfully migrate data into the solution
• Set up and configure the solution to manage business processes including sales, marketing, service, and social
• Describe the integration scenarios available with SAP Cloud for Customer
• Adapt and extend the solution to meet customer-specific needs
• Configure and use the mobile features of SAP Cloud for Customer
• Demonstrate the reporting capabilities of the solution

Audience

• Project managers
• Application consultants
• System administrators
• Key users

Course based on software release

• SAP Cloud for Customer

Content

• Introduction to SAP Cloud for Customer
• SAP Cloud Implementation Methodology
• Scoping and Fine Tuning
• Organizational Structure
• User Management
• Data Migration
• Integration
• Notification and Workflow
• Personalization and Extensibility
• Mobile
• Reportings

Notes

• This course does not cover integration aspects with SAP ERP and SAP CRM. It also does not cover Software Development Kit (SDK).