Deliver client value and sustain growth for professional services
Deliver client value and sustain growth for professional services
Meet client expectations, generate new revenue streams, offer digital services, and adopt new outcome-based business models for nonlinear growth by integrating data and processes through digital transformation and managing your total workforce with SAP.
No matter your company specializes in long-term, complex projects or performs shorter, turnaround jobs. SAP application can help you to acquire and maintain clients while ensuring that projects/jobs are executed profitably.
Transform Professional Services
Professional services firms need to manage the end-to-end lifecycle of services delivery, from generating and managing the demands of their clients through building the workforce and talent pools both internally and externally to meet these demands, and then efficiently and profitably delivering services to delight your clients.
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Manage your people
Transform the work experience with a global HR solution. By using software that serves as a system of record for HR-related data, you can build value-based relationships with everyone supporting the business, allowing permanent and external workers to collaborate in new ways.
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Optimise your service management
Deliver consistent, high-value services to your clients with SAP Business One software for professional services and consulting firms. Establish a repeatable process for service delivery – and improve resource planning, project management, billing, and more.
- Service contract template – Generate the service contract with different service level and content pre-defined
- Service Manager – Enter service calls quickly and efficiently and use SAP Business One’s Solutions Knowledge Base to instantly find resolutions to customer support requests.
- CRM – lets you manage the entire sales process as it progresses through different, custom defined sales stages. It tracks sales opportunities and sales activities, analyzes their outcomes, and forecasts potential revenue.
- KPI measurement on the job profitability – Analyze the profitability of each project in terms of man-power spent on the job
- Outlook integration – Fully integrates with MS Outlook for customer contact, inbound email, outbound email and schedule.