We have arrived in the age of digital transformation where everything is connected. Retailer CEOs need to keep up with innovation cycles that are becoming 5x–10x faster and answer tough questions: How to build a customer experience that new competitors cannot easily replicate? How to conquer new segments or markets? How to create new business models to outpace existing competitors that change how to make money?
Following are three important aspects of driving your digital transformation.
First, rethink your business model and try out new territories. Retailers are leveraging their customer proximity to add services to products and to market banking and insurance products. They are extending the manufacture of private-label products, generating revenue from parking space with fuel stations, or turning into network providers for consumer health and lifestyle information. The opportunities are numerous yet often prevented by prescriptive industry practices in enterprise resource planning (ERP) systems –here we need a new dimension of flexibility and agility in the core systems.
Transform Retail Merchandise Management
Meet the demands of a digital economy and omnichannel retail with support for all core retail processes. Gain insights into operational retail data and provide users with contextual, real-time information and a simple user interface to make faster decisions and deliver a better consumer experience.
SAP S/4HANA Retail for merchandise management is the industry-specific version of the SAP S/4HANA Enterprise Management solution, the new merchandise management platform providing previously unavailable agility and flexibility that enables you to reinvent your business. Make it the digital core of your future value network and start to connect your workforce, suppliers, consumers, and the Internet of Things (IoT) in real time to capture every opportunity and leverage digital transformation for increased business value
Manage your key retail processes effectively
SAP Business One Retail is a fully integrated ERP, it’s able to provide you with real-time insight into your entire business. Real-time data means better and more informed decision-making, while allowing you to keep your finger on ever-changing trends that are part and parcel of the retail world. Moreover, with globalisation and fast turnaround times nipping at your heels, it’s essential to have cohesive, accurate and current information in order to project properly.
Give consumers the products, information, and personalized shopping experiences they want – across any channel – with SAP Business One for retail. Harness real-time customer and POS insights, engage shoppers, and optimize everything from merchandising to your supply chain.
- Integration with POS system – with SDK (Software Development Kit), customers can built the interface with POS system for a total-integrated solution
- Customer segmentation and attributes – 64 user defined customer attributes help you to better segment your customers in different groups for analysis purpose as well as EDM purpose
- Multi-dimension sales analysis – Make good use of standard but customizable sales reports from different analytical angles, like by shops, by member groups and items
- CRM – to keep complete view of every customer including their purchase behavior, membership status and their services requested so far
- Stock replenishment from shops – Auto creation of stock transfer request subject to maintain the optimal stock level at shop.